ImperialWins Privacy Policy

At Imperial Wins, we are committed to protecting your personal data and respecting your right to privacy while you enjoy our games, promotions and the Sports section of ImperialWins Online Casino. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you. By creating an account or using our services, you agree to the practices described below.

Information We Collect

Here at ImperialWins, we collect only the data necessary to provide a secure and compliant gaming environment. This includes information you give us directly and information gathered automatically as you use our platform.

Information You Provide

• Registration details such as your name, date of birth, email address, phone number and residential address
• Payment information, including card details, e-wallet identifiers, bank account data or cryptocurrency wallet addresses used for deposits and withdrawals
• Identity verification documents, such as a passport, national ID or proof of address, requested as part of our Know Your Customer procedures
• Communications you send to our support team, including live chat transcripts and emails

Information Collected Automatically

When you register for an account with Imperial Wins Casino, you provide us with certain personal details, and we also automatically record technical information such as your IP address, device type, browser version, operating system, session duration and gameplay activity. This data helps us detect fraud, prevent duplicate accounts, and improve the overall performance of our site.

How We Use Your Information

Our ImperialWins platform uses industry-standard encryption and secure servers to process the data we collect for the following purposes:

• Creating and managing your account, including processing your ImperialWins login and authentication requests
• Verifying your identity and age, since our minimum age requirement is 18, or 21 for players in Estonia, or the legal age of majority in your jurisdiction if higher
• Processing deposits and withdrawals, calculating Complementary Points, and administering the Gamification system, including Coins, the Login Rewards Calendar and Coin Tournaments
• Communicating important updates, promotional offers and account notifications, where you have not opted out
• Detecting and preventing fraud, money laundering, bonus abuse and any attempt to circumvent restrictions on VPNs, proxies or location-masking tools
• Complying with our legal and regulatory obligations under our gaming licence

Know Your Customer Verification

We use this information to verify your identity, in line with Imperial Wins' obligations under Gaming Licence OGL/2024/284/0863, granted by the Government of Curacao. Know Your Customer checks apply to every depositing player, and identity confirmation is required once your cumulative financial transactions reach EUR 2,000. If we request documents from you, you must supply them within seven days. Crypto deposits are additionally subject to Know Your Customer checks performed by our payment service provider, which collects your full name, date of birth, national identification details and proof of address; enhanced due diligence applies where single or cumulative crypto transactions exceed EUR 2,000.

How We Share Your Data

At Imperial Wins Casino, we may share your data with regulators, licensing authorities, payment providers, fraud-prevention services and professional advisers where necessary to operate our business and comply with the law. We at ImperialWins share limited data with payment processors, such as those behind the Flexepin, AstroPay, JCB, help2pay, BancoEstado and Webpay methods available on our site, solely to process your transactions. We do not sell your personal data to third parties for marketing purposes.

• Our affiliated companies, ABC Interactive N.V. and NextWay Limited, which jointly operate our services
• Payment service providers and banking partners involved in processing your deposits and withdrawals
• Regulatory bodies, including the Curacao Gaming Authority, where required by law
• Independent dispute resolution providers, such as CADRE, where a complaint is escalated in accordance with our complaints procedure
• Fraud-prevention and identity-verification services engaged to protect our platform and our players

Cookies and Similar Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you securely logged in during your ImperialWins Casino login sessions, and analyse how our site is used so that we can improve navigation, game recommendations and promotional relevance. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our services. Further detail is available in our separate Cookies Policy.

Data Security

Your Imperial Wins account remains subject to our KYC checks and to technical safeguards designed to keep your data safe. We employ encryption, restricted internal access, secure data centres and regular security reviews to protect the personal and financial information you share with us when playing at ImperialWins Casino online. While we take reasonable steps to secure your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by our legal, regulatory and accounting obligations. Where an account becomes inactive for six consecutive months without a login, we provide 30 days' notice before applying a monthly maintenance deduction, and after 30 months without login the account is treated as dormant, with any remaining balance refunded where feasible and the account closed. Even a dormant, closed, blocked or self-excluded account may still contact our support team to request its balance.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, restrict, delete or port the personal data we hold about you, and to object to certain processing activities. Our ImperialWins support team can be reached at [email protected] to exercise any of these rights, and we will respond within the timeframes required by applicable law. Please note that some data must be retained to comply with our licensing and anti-money-laundering obligations even after a deletion request.

International Data Transfers

Because our services are operated by ABC Interactive N.V., registered in Curacao, together with our subsidiary NextWay Limited in Cyprus, your data may be processed and stored in locations outside your home country. Choose Imperial Wins with confidence - we safeguard your data through contractual and technical measures whenever it is transferred internationally, regardless of where our servers or processing partners are located.

Restricted Access and Prohibited Registrations

We do not knowingly collect data from, or permit registration by, individuals located in countries we do not serve, and any account found to have circumvented such restrictions will have its balances removed and the account closed. Similarly, current or former employees of our company, its affiliates, licensees, distributors, subsidiaries, advertising or promotional agencies, media partners and retailers within the past three years, along with their immediate family members, are not permitted to register or provide us with account data.

Children's Privacy

Our services are strictly intended for adults who meet the applicable minimum age requirement. We do not knowingly collect personal data from anyone below the required minimum age, and any account found to belong to an underage individual will be closed, with deposited funds handled in accordance with our Terms and Conditions.

Changes to This Privacy Policy

Our ImperialWins Casino team reviews this policy regularly to reflect changes in our practices, technology or legal obligations. We will post any updates on this page, and where changes are material, we will take reasonable steps to notify you. Continuing to use our services after an update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or how to exercise your rights, please contact our support team by live chat, email at [email protected], or through the official Complaint Submission Form available on our site. We are here to help resolve any privacy-related concern promptly and transparently.